Director Regional Operations – Paula Olesen


Paula Olesen
Director Regional Operations

Paula is a seasoned Hotel Manager dedicated to bringing organizations to their next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue.

Served as General Manager and Regional General Manager of multiple properties.

Reduced labor costs below budget by restructuring Housekeeping procedures.

Earned “Presidential” Award in 2002 with Carlson Hospitality.  Paula is a graduate of Black Hills State University, South Dakota with a major in Accounting and Business Management.

Her role with Orchid Global is to work alongside the General Management team to assist with newly hired General Managers both seasoned and new to the role.  When needed she is deployed to assist in the absence of the GM as well as assisting the entire team with Quality Audit visits.

Responsible for weekly meeting with each properties manager that include overseeing all aspects of brand responsibility in both Social Media, Guest Scorecards and Guest Relationships ensuring that hotels continue a good relationship with their brand and brand managers.